Cannot request Letter of Guarantee

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Posted on by fspafj

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Hi all,

I am testing the Letter of guarantee on Sales order. After creating new Sales order and selecting its Bank document type to Letter of guarantee, I opened the Letter of guarantee form from Sales order. However, I cannot see any type in the Create letter of guarantee request form, even though I have set up bank facility types already. The columns says that should be Reason code, which I don't understand.

Can anyone tell what might be wrong and what I should do in this case?

Thanks in advance.

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Suggested answer

Ludwig Reinhard Microsoft Employee on at

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Hi,

Did you follow these instructions?

docs.microsoft.com/.../letter-guarantee-transaction

Have all necessary setups be completed?

(Please check the related MS docs sites for that)

Best regards,

Ludwig

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fspafj 257 on at

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Hi Ludwig Reinhard,

I did follow that instruction for creating Sales order. I selected the Bank document type as Letter of guarantee:

Also added Sales order line:

Before that I have set up related information:

1. Enable letter of guarantee parameter

2. Set up Bank facility

3. Set up Bank document posting profile

4. Set up Bank facility agreement

But I still could not request a new letter of guarantee.

Regards,

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Verified answer

MATTGUO 22,349 Moderator on at

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Hi Fspafj,

Please enable the purpose for reason code in bank reasons: docs.microsoft.com/.../set-up-letter-of-guarantee-cancellation-reasons-and-purpose-code-types

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Suggested answer

Ludwig Reinhard Microsoft Employee on at

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Hi,

Once you make all of those setups and created your sales order, confirm the sales order.

After it is confirmed the request button becomes active.

Best regards,

Ludwig

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fspafj 257 on at

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Hi MATTGUO,

I enabled the Purpose code for Bank reason, now I can request Letter of guarantee.

Thank you!

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