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Service | Customer Service, Contact Center, Fie...
Suggested Answer

Schedule Board - Find the suitable Requirements for a selected Resource - Reverse the search

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Posted on by 5

Hi Experts,

Resource Scheduling searches the suitable Resources taking the Requirements as the basis for the search. So, it finds the candidates for the jobs. I want to reverse the search: I will select a  Resource first and the Requirement. View Panel will list the suitable Requirements on the Requirements Panel of the Schedule Board. Then, the User will manually book the Resource for the Job.

Does anybody have any idea how we can do this?

Thanks a lot in advance

I have the same question (0)
  • Suggested answer
    Community Member Profile Picture
    on at

    Hi Ry5555,

    Unfortunately, there is no OOB way to achieve this. You could only through Requirements to find suitable resource by now. You could post an idea here to progress this feature:

    experience.dynamics.com/.../

  • Suggested answer
    Gabriel Dias Junckes Profile Picture
    2,428 on at

    Hi.

    The scheduling is driven by the work/requirements and not the resources.

    If you don't have many resources and the scheduling is done manually. You can create another tab for each resource, and filter the resource in the search and the requirement list at the bottom.

    docs.microsoft.com/.../share-schedule-board-tab

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