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Answered

Email Issue after customization

Posted on by 35

Hi,

After customizations in Business Central,

Email option under Posted Sales Invoice in our Production environment gives us this:  

pastedimage1632235068468v2.png

Strangely, in our sandbox environment, the same email option under Posted Sales Invoice gives me this:

pastedimage1632235284366v4.png

The interface is different to me.  When we asked the vendor who customized BC for us, they could not figure our the reason.  They advise us to contact Microsoft directly.  

Questions:

1. How do I contact Microsoft directly about this? 

2. From what I found, it seemed that in the Production environment, the interface is for "Create new email".  I could get to the same interface when I "Compose new Email".  And the interface from the Sandbox environment is for "Edit email".  And there is less flexibility on the interface.  

3. More importantly, somehow, in the Production environment, when closing the interface, it takes a few more clicks to close.  That is tedious and troublesome.  

Any inputs from for the above three questions will be appreciated.  Thanks!  

Our Business Central information.....

pastedimage1632235165031v3.png

dc7669

Categories:
  • dc7669 Profile Picture
    dc7669 35 on at
    RE: Email Issue after customization

    Hi Josh,

    You are RIGHT ON also.  

    In Production, I got this. Line 2 and Line 3 had "Use for Email Attach..." checked.  I unchecked them like below.  Now, when I tried to close an email, it will not prompt me multiple times.  

    pastedimage1632255630022v1.png

    THANKS! 

    dc7669

  • dc7669 Profile Picture
    dc7669 35 on at
    RE: Email Issue after customization

    Hi Chris,

    You are RIGHT ON about the different interface of Email! THANKS!

    dc7669

  • Verified answer
    Chris Bulson Profile Picture
    Chris Bulson on at
    RE: Email Issue after customization

    Hello,

    I think you have the 'Enhanced Email Feature' enabled in Production, and not in the Sandbox.  You can check\manage this on the 'Feature Management' page.

    Thanks,

  • Suggested answer
    JAngle Profile Picture
    JAngle 33,141 on at
    RE: Email Issue after customization

    Is it not a different custom document layout? I’d check a few setup areas. Report selections - sales - what is the email body assigned to an invoice?

    Maybe export the report layout from sandbox and import in production?

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