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Hi:
A GP 2018 end user upgraded from GP 2015, late last May. Upon reconciling, A/P tied to the G/L last April prior to the upgrade.
Since the upgrade, the end user has shown that (monthly) from in fact last April through the end of 2019, A/P and the G/L are out of balance thousands of dollars.
So, the argument is being made that the upgrade has caused the subledger to get out of balance with the general ledger.
We have tried all of the usual remedies (printing unmodified reports, changing Report Options, comparing summary to detail for all vendors, using the Reconcile to GL routine, etc.) and examined the usual suspects (posting to the A/P account directly in the G/L, examining to see if there are any unposted batches, etc.).
In addition, we have run the Purchasing Reconcile utility in GP to no avail.
Recreating the reports dictionary may be a possibility but, again, the unmodified reports are showing discrepancies, as well.
Aside from this, is there any other maintenance task that can be conducted to get the subledger and the general ledger to balance again from last April onward?
Thanks!
John
I have done several upgrades and some of them from very low version of GP i.e. GP 10 but I haven't seen a reported case of lost data or any change in set ups. Still I hope no table or stored procedure or view or trigger or any other database object was altered during the upgrade process . I suggest the user post AP transactions on a test environment and thereafter checks if they will create the corresponding GL entries. if they don't then the checkups need to be done beginning with set ups.
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