Question: Installed Base for Service (serialized products with structure)

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Posted on by Matt Burback

Hello,

We are new to the Dynamics AX platform and I am hoping someone can answer this question. Does Dynamics AX have the ability to capture/manage a product structure for a shipped products that contains multiple levels of components in parent/child relationships? For example, I know that in the Baan environment they had an "installed base" capability that had this - which you could then link the parts to be serviced to RMAs or Field Service.

I have read about Service BOMs - but I am not sure if this can capture what we need to manage. Here is an example:

- Product A / SN ABC123

- Sub assembly 1 / SN CCD123

- Part 1

- Part 2

- Sub assembly 2 / SN XDH323

thanks!

Matt

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