Adaption of live Customer Journeys are not possible anymore - Why?

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Posted on by Soeren Roggenkamp

Hi all,

from my understanding we were able to edit Customer Journey, which are live at any time, for example to add a swimlane, change an email or whatever.

Since approx two weeks the scenario is that we can click the "Edit" button, but nothing happens after that.

Do you have any suggestions or similar experience with this case?

As you can see below, we are in the editing mode, but there is no way to add, remove or edit anything.

Thank you in advance.

Best,

Sören

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Answers (1)

Community Member Microsoft Employee on at

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RE: Adaption of live Customer Journeys are not possible anymore - Why?

Nya

can you please help me with this scenario

I chose 2 segments to send an email >> lane 1; it is an AND with exclude the second segment

I need to send to 2 other segments with OR

I created a second swim lane with the same email but get a ! warning that I am using the same email for 2 swim lanes

is that not possible? will it the email get sent properly

how do I use OR and AND when setting up audiences for the same email?
Nya 29,056 on at

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RE: Adaption of live Customer Journeys are not possible anymore - Why?

Hi,

If the issue has been solved, it would be appreciated if you could click "Yes" to verify my answer.

If there is any further doubt, please do not hesitate to let me know.
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Nya 29,056 on at

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RE: Adaption of live Customer Journeys are not possible anymore - Why?

Hi Sören,

In addition to emails, tiles such as Phone Call can also be changed.

But it is not possible to add, delete or exchange different tiles or swim lanes.
Soeren Roggenkamp 30 on at

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RE: Adaption of live Customer Journeys are not possible anymore - Why?

Hi Nya,

Thank you ver much for your quick response - much appreciated!

It works to change separate mailings within the journeys.

Nevertheless, I was able to add, edit and remove any triggers, if else causes etc. in the past, right?

And for now, the only changes wen can take are changing mailings within a journey?

Can you confirm that?

Best regards,

Sören
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Nya 29,056 on at

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RE: Adaption of live Customer Journeys are not possible anymore - Why?

Hi Sören,

The steps and swim lanes in live journey cannot be edit by design.

But the email can be changed.

You can click the send an email tile in the journey and switch to the Properties tab to change the email.

For more, please refer to my answer in the following issue.

(+) Change email in Live Journey - Dynamics 365 Marketing Forum Community Forum