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Service | Customer Service, Contact Center, Fie...
Suggested Answer

Getting alert on Bookable resource booking

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Posted on by 15

Hello Every one.

I have custom status on booking which is in use from one year and that was working fine, from last 1 months when technician choose the same status they get alert on booking.

Error-in-booking.png Image is not clear, below is the message.

you have canceled this bookable resource booking; canceling a bookable resource booking does not cancel the related work order. the related work order has status: open - completed.

I updated Booking status (status) to committted (before it was cancelled)

  • Suggested answer
    Thomas David Dayman Profile Picture
    11,323 on at

    Double check if no one has edited the names or details of the Booking Statuses?

  • kashiffayyaz Profile Picture
    15 on at

    what sort of edit effect? i verified Booking Status( Status) is Finished(Committed)

  • Suggested answer
    Al Iggs Profile Picture
    Microsoft Employee on at

    Make sure you only use booking statuses that have an associated "Field Service Status". "Committed" comes from PSA, it's not a FS status.

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