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Hello,
We have noticed a new category the "Tracked to Dynamics 365 (Undeliverable)" [see below screen] in Outlook. I couldn't find much on the functionality.
Can someone explain me where do we use it and why is it available to users.
And is there any way to remove it?
Hi partner,
Here's what 'Track to Dynamics 365 (Undeliverable)' does:
What happens when a Track of email fails?
By default, failed auto tracked emails will be retried in a new synchronization cycle – approximately every 15 minutes. Retries will be done up to 5 times. If the retries fail after 5 attempts, the email will be assigned the category Tracked to Dynamics 365 (Undeliverable) and no further retries will occur. Auto tracked emails which fail with the following errors will be retried:
After 5 retries, if the failure to promote the email was due to a plugin error, try fixing the plugin. Then, assign the Track to Dynamics 365 category to manually track the undelivered emails to get them tracked in model-driven apps in Dynamics 365.
From this official document: https://docs.microsoft.com/en-us/power-platform/admin/use-outlook-category-track-appointments-emails#faq
I don't recommend removing this category because it is related to the category ‘Tracked to Dynamics 365’.
Basically, Category is a feature in Outlook. There are a few predefined categories. However, you are able to create, edit or delete categories.
Please watch the video in the following link, it will show how to create/edit/delete categories:
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