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Iam trying to send email to a segment containing 5 members - 2 members receive the email and 3 of them do not.
The difference we see is the Marketing form and originating event are missing for the 3 contacts who did not receive the emails because iam using the dynamic content of originating event in my emails.
We understand that these details are populated only if the contact is created to CRM through the registration form.
In this case if we have to send an email invitation with the registration link to these contacts then it is obvious that we need them as contacts in CRM even before they go for registration.
In this case how can we send the invitations without having the contacts in our CRM???
Any suggestions here would be very helpful. Thanks in advance
Hey,
I believe you're using the original segment incorrectly. "Originating event" means that when the contact was created, they were created while registering for a particular event.
If you're inviting people for a particular event, you might have to create a relationship (1:N) from the event to contacts - for tracking "invitations".
Note that once someone registers for an event - we create an event registration record. We don't update the "originating event".
I would rethink the actual scenario here - how are you creating the segments? Originating event is clearly not the answer - since contacts could have registered for events previously as well.
Thanks,
Shravan
PM, D365 Marketing
Hi Tez,
Try to contact to MS Support to ask whether any adjustment could be made at back-end to solve the issue, like the previous issue that time zone and date time field not display in correct format in marketing email.
Regards,
Clofly
MY current scenario is that we have a segment with 50 contacts . We send the event invitation through marketing email to the members this segment. So initially the contact's are already created manually in CRM and the originating event field is empty.
Due to this reason the user is unable to receive the email and it lands up at - email missing required fields.
For the question you have mentioned -
Are you saying that emails to contacts whose originating event field is null will be stuck in processing status?(In customer journey) - YES - The contacts are landing up in - Email missing required fields and these contacts are not receiving emails because they are contacts created in CRM even before the registration was done by the user
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