Field Service mobile application (Power Platform) issue - Work order product needs to be saved twice

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Posted on by fran2105

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Hi there.

I am having an issue with the Field Service mobile application (Power Platform). When the user taps on Save, the work order product is marked as "successful". However, when the user attempts to navigate back to the work order, it shows the save and discard option and that there are unsaved changes. So the save button needs to be tapped twice.

Any solutions for this please?

Thanks.

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Al Iggs on at

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What do you mean by "marked as "successful""? Can you share a screenshot?

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fran2105 416 on at

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This is a screenshot showing the "success" message after saving. Notice how the discard and save buttons are still there after the first save. After the second save, the buttons are gone.

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Thomas David Dayman 11,323 on at

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There is probably some business rule or javascript which is changing something on save of the record?

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fran2105 416 on at

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I'll check, however, it's unlikely as we didn't touch the business rules.

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Al Iggs on at

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What triggers the "Success" message? Have tried changing various attributes, but never received that message.

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AmorHerbst 55 on at

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We have the exact same problem in the Mobile Application - it's actually "Save twice" issue. When you hit save for the first time, the screen updates with "Success", however you can clearly see that the "Discard" and "Save" actions are still visible at the top of the screen.

When you hit "Save" again, then only does it truly commit the record and the "Back" action becomes available on the top of the screen.

For us this only happens on the Job Card Product Entity. This does not happen on the Job Card Service entity or Job Card Tasks entity.

We cannot find any logical explanation for this. Have replicated this issue countless times.

Hit save attempt #1

Hit save attempt #2

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