dear all
i do have a scenario where upon lead creation, a new case will be created.
then a special role agent will check this case, if it is ok, then he will resolve it.
i built a workflow to change the status of the originating lead to be qualified upon the resolution of the case.
the lead status gets updated to qualified, but the automatic creation of opp/contact/account are not fired.
can you help?
thanks,
