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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Customer Journey - War...
Customer experience | Sales, Customer Insights,...
Suggested Answer

Customer Journey - Warning "This Customer Journey uses a segment with a different time zone"

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Posted on by Marcelino Lamas 5

Hi there everyone,

Anyone of you has ever experienced this kind of warning in a Customer Journey?

(my interface is in Portuguese (pt) and I don«t know the exact translation to english, but is something like:

"This Customer Journey uses a segment with a different time zone"

But in the segments there is no field for "Time Zone", only in Customer Journey.

pastedimage1580739044310v2.png

I have the same question (0)
  • cloflyMao Profile Picture
    cloflyMao 25,210 on at

    Hi Marcelino,

    Can you still publish the customer journey successfully(in Live status) regardless of the warning?

    (or run a new simple customer journey successfully)

    Regards,

    Clofly

  • Suggested answer
    Eduard Brown Profile Picture
    Eduard Brown on at

    Hi Marcelino - Keep in mind that it is possible to change the Time Zone per segment via the General tab while editing the segment definition. A Customer Journey can be ran against different segments and it's possible the Time Zone associated to each segment could differ by the use case. By default this is GMT - Coordinated Universal Time, but your Journey Time Zone could differ. This shouldn't allow the journey from going live and result in a warning.

    Thanks,
    Eddy

    pastedimage1581467025239v1.png

  • cloflyMao Profile Picture
    cloflyMao 25,210 on at

    Hi Marcelino,

    Please take following thread as reference:

    https://community.dynamics.com/365/marketing/f/dynamics-365-for-marketing-forum/379350/this-customer-journey-uses-a-segment-with-a-different-time-zone

    Regards,

    Clofly

  • Suggested answer
    Vincent Groenheijde Profile Picture
    Vincent Groenheijde 205 on at

    I think you should check the time zone in personal settings

    time-zone.png

    Customer Journey

    time-zone-cumstomer-journey.png

    And in Segment the time zone should be the same aswell

    time-zone-segment.png

    Next to that you can set the default settings for time zone in the Settings area

    default-time-zone-settings-customer-journey.png

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