Sales order invoicing

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Hi all,

we're experiencing a weird behavior when picking and invoicing a sales order. It seems to be related to one specific item. We're using AX2012 R3 CU10. On the Sales order the is ordered 4 each's. We releases it to the warehouse and on the work there is 4 each's and. On the shipment there is also 4 each's. When the picker is picking it the gun asks for 4 each's and the picker picks 4 each's. Everything looks legit. But when the invoice is produced there is only 1 each invoiced and 3 put onto back order. The location has been reduced by 4 so it seems that the inventory transaction did work against 4 each's.

Has any of you experience something similar before and does any of you have an idea what could cause this?

Cheers

Soren

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I figured this one out.

It seems that some of our products accidentally had the ship alone box ticked under the delivery fast tab. We don't have any other box functionality setup.

But when this ticked it only includes the 1 qty on the invoice leaving the rest to be invoices manually.

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