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39Hello,
Fairly new to CRM administration and would appreciate some advice/tips on setting up customer journeys.
Our organisation requires the use of different subscription centers:
- one general subscription center - open to all contacts
- a few specific subscription centers - open only to select groups of contacts - not open to the wider public
Some but not all contacts will however subscribe to both the open subscription center topics as well as their relevant closed-group topics. This is allowed.
Challenge:
When creating a customer journey that effectively spans across all contacts and all subscription centers in our organisation (for example an annual Happy New Year e-mail), I need to ensure that contacts only receive the e-mail once!
One can only add a single subscription center link (via content settings) to a customer journey - I therefore have to set-up separate journeys per subscription center (unless I'm missing something).
Question:
How do I best set-up a sequence of journeys to prevent duplicate mails from being sent to the same contacts belonging to more than one subscription center?
I hope this makes sense and thanks a lot in advance for your help.
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