web
You’re offline. This is a read only version of the page.
close
Skip to main content
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Supply chain | Supply Chain Management, Commerce / Getting error while lo...
Supply chain | Supply Chain Management, Commerce
Answered

Getting error while login CPOS

(1) ShareShare
ReportReport
Posted on by MI-28041203-0 4
An error occurred during the Retail Server Request. RequestUri: https://usnconeboxax1ret.cloud.onebox.dynamics.com/Auth/token. RequestId: ######fe7985233007. Exception: Microsoft.Dynamics.Commerce.Runtime.UserAuthenticationException: Incorrect user name or password.
   at Microsoft.Dynamics.Commerce.Runtime.Services.UserAuthenticationService.<AuthenticateUserWithPassword>d__8.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Microsoft.Dynamics.Commerce.Runtime.Services.UserAuthenticationService.<AuthenticateUser>d__6.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   at Microsoft.Dynamics.Commerce.Runtime.CommerceRuntime.<ExecuteCore>d__53`1.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   at Microsoft.Dynamics.Commerce.Runtime.CommerceRuntime.<ExecuteCore>d__53`1.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Microsoft.Dynamics.Commerce.Runtime.CommerceRuntime.<Execute>d__52`1.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Microsoft.Dynamics.Commerce.Runtime.Workflow.AuthenticationHelper.<AuthenticateAndAuthorizeUser>d__2.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Microsoft.Dynamics.Commerce.Runtime.Workflow.UserAuthenticationRequestHandler.<Process>d__0.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   at Microsoft.Dynamics.Commerce.Runtime.CommerceRuntime.<ExecuteCore>d__53`1.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   at Microsoft.Dynamics.Commerce.Runtime.CommerceRuntime.<ExecuteCore>d__53`1.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Microsoft.Dynamics.Commerce.Runtime.CommerceRuntime.<Execute>d__52`1.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Microsoft.Dynamics.Commerce.Runtime.Client.SecurityManager.<LogOnAsync>d__6.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
 
Kindly help me to resolve the issue.
 
Thanks
I have the same question (0)
  • Verified answer
    Hana Xue Profile Picture
    Hana Xue Microsoft Employee on at
    Getting error while login CPOS
    Hi,
    You can use this link to troubleshoot login issues in POS: Troubleshoot Store Commerce sign-in issues - Dynamics 365 Commerce | Microsoft Learn Also, you can check out the old thread if it helps: Solved: How to troubleshoot retail server ( real time service ) on Logon (dynamics.com)
    Best Regards,
    Hana
  • Judy Profile Picture
    Judy Microsoft Employee on at
    Getting error while login CPOS
    Based on the error information, please double-check the username and password that you are using for authentication, and ensure that the user account has the necessary permissions and access rights.
    You can also check the logs and error messages for more detailed information about the issue.
     

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

News and Announcements

Join experts in person to explore low code and AI agents at the Power Platform Community Conference sponsored by Microsoft
Our Community Code of Conduct has been updated!

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Andrés Arias – Community Spotlight

We are honored to recognize Andrés Arias as our Community Spotlight honoree for…

Congratulations to the August Top 10 Community Leaders!

These are the community rock stars!

Leaderboard > Supply chain | Supply Chain Management, Commerce

#1
CA Neeraj Kumar Profile Picture

CA Neeraj Kumar 454

#2
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 228 Super User 2025 Season 2

#3
Yng Lih Profile Picture

Yng Lih 144

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans