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Dynamics 365 Community / Forums / Supply chain | Supply Chain Management, Commerce / Store commerce POS Ret...
Supply chain | Supply Chain Management, Commerce
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Store commerce POS Return transaction is not functioning

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Posted on by TLG_IT 50
Store commerce POS Return transaction is not functioning shows error like we cannot process your request at this time.
 
 
 
Categories:
Dynamics 365 Commerce
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  • TLG_IT Profile Picture
    TLG_IT 50 on at
    Observed error in event viewer
    WebView event: ModelManagersRetailServerRequestError
    The Retail Server Request with request id 'fa2dd188-8e47-4eaa-1007-5c980b067fa7' and request url 'https://scuoql96izd38495671-rs.su.retail.dynamics.com/Commerce/Carts('332-33201-1776485704612')/Checkout?api-version=7.3' failed.  Error: The state of the cart has changed. Press OK to refresh the cart and then try again., Status code 400, Time elapsed 187.79999999701977 ms.
    {
      "requestId": "fa2dd188-8e47-4eaa-1007-5c980b067fa7",
      "requestUrl": "https://scuoql96izd38495671-rs.su.retail.dynamics.com/Commerce/Carts('332-33201-1776485704612')/Checkout?api-version=7.3",
      "error": "The state of the cart has changed. Press OK to refresh the cart and then try again.",
      "responseStatusCode": 400,
      "requestEntity": "Carts",
      "requestAction": "Checkout",
      "executionTimeInMs": 187.79999999701977
    }
  • S Gopi Krishna Profile Picture
    S Gopi Krishna 671 Super User 2026 Season 1 on at
    Were you attempting to return a cash and carry transaction or a customer order (sales order)? If it is a sales order, please note that this is a generic error, and the data update may take some time. Wait a few minutes and then click on the "Amount Due" to refresh the cart. If the transaction went through, this will complete the return in the POS system.
  • Verified answer
    TLG_IT Profile Picture
    TLG_IT 50 on at
    The issue has been identified as a flight that was enabled after the CSU update, which is causing errors when initiating return transactions for serialized items across stores. As confirmed by the Microsoft team, this is a known issue. The Microsoft product team is working on disabling the relevant flight as a quick fix to resolve the problem.

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