Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / How many AI credits do...
Customer experience | Sales, Customer Insights,...
Suggested answer

How many AI credits does a business Card scan consume in D365 CE?

(1) ShareShare
ReportReport
Posted on by Mglaser 9
All the users have Dynamics 365 sales Enterprise licenses. If a business card is scanned in a custom model driven app using the standard business card scan functionality, how many AI-Builder Credits does this consume?
  • Mglaser Profile Picture
    Mglaser 9 on at
    How many AI credits does a business Card scan consume in D365 CE?
    Thank you again for your reply! Actually I had a support request for this already. Even with our premier support contract. They mentioned the support can not answer that and referred me to that forum :-).
     
    Never mind, we will try to figure it out with doing some tests on the system.
  • Leah Ju Profile Picture
    Leah Ju Microsoft Employee on at
    How many AI credits does a business Card scan consume in D365 CE?
    Hi，
    Currently, dynamics is not aware of any documentation that explains this.
    Perhaps you need to contact the Microsoft support team to confirm.
  • Mglaser Profile Picture
    Mglaser 9 on at
    How many AI credits does a business Card scan consume in D365 CE?
    Thank you for your reply! Actually I was aware about this statement in the licensing guide. But it doesn't say, how many AI Builder credits a consumed by using the 10 scans per user (aggregated on tenant). 
    The Customer does have ~300 sales Enterprise licenses. In the admin portal they can see 36501 AI-Credits renewed every month. Last month ~3500 have been consumed. But we do know the number of actual Business Card scans that have been done from the users. Is the "cost" for one Business Card Scan 1 Ai-builder Credit, or 10, or ...?
    Right now, AI Builder credits are (as far as we know), only used from the business card scan control. However, in the future they might want to use other AI features and therefore they would like to have a better impression on the "burn rate" of the credits. 
  • Suggested answer
    Leah Ju Profile Picture
    Leah Ju Microsoft Employee on at
    How many AI credits does a business Card scan consume in D365 CE?
    Hi,
    It depends on the license:
    To know about the business card scan limits with your user license, see the Microsoft Dynamics 365 Licensing Guide
    For Dynamics 365 sales Enterprise licenses： 10 scans/user/month
    I hope you can mark my answer verified if it answer your question! If you have any questions, please feel free to contact me.
    Regards,
    Leah
     

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Ramesh Kumar – Community Spotlight

We are honored to recognize Ramesh Kumar as our July 2025 Community…

Congratulations to the June Top 10 Community Leaders!

These are the community rock stars!

Announcing the Engage with the Community forum!

This forum is your space to connect, share, and grow!

Leaderboard > Customer experience | Sales, Customer Insights, CRM

#1
Holly Huffman Profile Picture

Holly Huffman 103

#2
Muhammad Shahzad Shafique Profile Picture

Muhammad Shahzad Sh... 96 Most Valuable Professional

#3
Gerardo Rentería García Profile Picture

Gerardo Rentería Ga... 51 Most Valuable Professional

Last month Overall leaderboard

Featured topics

Hide selecting Contact for potential customer when creating quote

Product updates

Dynamics 365 release plans