Knowledge Base Articles - Get Related Articles

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Posted on by Jim Tait

We are using the new Knowledge Base in CRM , we have a number of articles related to a record, my question is how are we able to view the related 'Articles' to these 'Parent' articles on the same form?

e.g. for Article A how do I see the Child Arrticles for Article A

Looking at the 'Connections' entity I don't seem to be able to filter to retrieve those? (e.g. filter on parent KB Article)

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Jupiter Alappat 235 on at

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RE: Knowledge Base Articles - Get Related Articles

I would like to share a very helpful Ideas portal <experience.dynamics.com/.../ >. Product group closely monitors this portal for direct feedback and comments on the features on Dynamics 365 from users around the globe.

I would request you to please submit an idea about this behavior and share with your colleagues/organization to get votes. Higher the vote you receive on the idea you submitted, higher is the chance of that being implemented in the future updates/releases.