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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Which app is which?
Customer experience | Sales, Customer Insights,...
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Which app is which?

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Posted on by Guy Boswell 63
I am trying to learn more about Dynamics but everytime I search a forum or a training resource or whatever it wants to know what app I am using.  The app I am using is a bespoke app, built for us by a third party.  So our app name doesn't appear in any of the documentation or training or anything else.  We use Dynamics as a Customer Relationship Management Tool or CRM.  But even that term doesn't exist when you try and find training.
 
Microsoft offers the following options when you search for Dynamics training.  Which of them is CRM?????
 
I have the same question (0)
  • André Arnaud de Calavon Profile Picture
    André Arnaud de Cal... 306,766 Super User 2026 Season 2 on at
    Hi Guy,

    The definition of CRM according to Wikipedia: Customer relationship management (CRM) is a process in which a business or other organization administers its interactions with customers, typically using data analysis to study large amounts of information.
     
    Microsoft Dynamics 365 offers multiple solutions in the area of customer relationships. From the list above, you can check the next solutions with different targeted features.
    Customer Service
    Sales
    Field Serivce
    Project Operations
    Customer Insights - Journeys & Data
    Customer Engagement apps
     
     

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