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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Automatically remove h...
Customer experience | Sales, Customer Insights,...
Answered

Automatically remove hardbounces after sending emails

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Posted on by Filippa f 160

Hi,

I have created a customer journey with emails and got a few hardbounces. Is it possible for Dynamics to automatically remove these?

I know that if these contacts are in a segment that I want to use for another customer journey, the hard bounces are inactivated for 6 months (?).

But I want Dynamics to inactivate the contacts for the future not just 6 months. Is this possible? 

Thanks, Filippa

I have the same question (0)
  • Verified answer
    Nya Profile Picture
    Nya 29,060 on at
    RE: Automatically remove hardbounces after sending emails

    Hi Filippa,

    It is recommended that create a segment to filter out the hard bounces and then set them inactive through a workflow in a customer journey.

    1. The segment: It’s a segment with a behavior block targeting at “Email hard bounced”. You can add some conditions into it, such as the hard bounces with a certain email.

     pastedimage1616727398452v1.png

    1. The workflow: Just create an on-demand workflow targeting at the Contact entity. Set the contacts as inactive.

     pastedimage1616727406981v2.png

    1. The customer journey: Set the segment as the audience of the journey. Insert the workflow into the journey.

     pastedimage1616727412476v3.png

    It allows to deactivate the contacts who are hard bounced.

    If this helped you, I'd appreciate it if you'd mark this as a Verified Answer, which may in turn help others as well.

    Best Regards,

    Nya

  • Filippa f Profile Picture
    Filippa f 160 on at
    RE: Automatically remove hardbounces after sending emails

    Hi Nya,

    If I get hard bounces on another journey, will they automatically join this workflow and get inactivated or do I have to manually put every new hard bounces in?

    Thanks, Filippa

  • Verified answer
    Nya Profile Picture
    Nya 29,060 on at
    RE: Automatically remove hardbounces after sending emails

    Hi Filippa,

    Yes, they will.

    As the segment refreshes, the increased contacts will be processed by this journey.

    You can create a contact with the invalid email address and send an email to try and see if the workflow can be triggered.

     

    If this helped you, I'd appreciate it if you'd mark this as a Verified Answer, which may in turn help others as well.

    Best Regards,

    Nya

  • Filippa f Profile Picture
    Filippa f 160 on at
    RE: Automatically remove hardbounces after sending emails

    Hi,

    How am i supposed to build the segment?

    - Behavior block. email hard bunce

    - AND

    - contact... My optionas after contact is either: is, is not, is in, contains data, does not contain data... have i done something wrong then?

  • Suggested answer
    Nya Profile Picture
    Nya 29,060 on at
    RE: Automatically remove hardbounces after sending emails

    Hi Filippa,

    There is no need to set a query block to Contact if you don’t have certain requirements for the contact itself.

    Just need to set the Behavior block only.

     

    If this helped you, I'd appreciate it if you'd mark this as a Verified Answer, which may in turn help others as well.

    Best Regards,

    Nya

  • Filippa f Profile Picture
    Filippa f 160 on at
    RE: Automatically remove hardbounces after sending emails

    Hi Nya, 

    So it would be enough to just set this behavior block and go live with it? 

    Screenshot-2021_2D00_03_2D00_26-at-10.44.24.png

    Appriciate all the help! Thanks, Filippa

  • Verified answer
    Nya Profile Picture
    Nya 29,060 on at
    RE: Automatically remove hardbounces after sending emails

    Hi Filippa,

    The condition “Contact is …” in your screenshot is no need. You can delete it.

    Just set the segment as my screenshot in the above answer.

     pastedimage1616981910317v1.png

    Or you can add a condition to filter out the hard bounces to a certain email.

     pastedimage1616981916562v2.png

    Or a certain customer journey.

     pastedimage1616981921065v3.png

    If this helped you, I'd appreciate it if you'd mark this as a Verified Answer, which may in turn help others as well.

    Best Regards,

    Nya

  • Ian Doyle Profile Picture
    Ian Doyle 90 on at
    RE: Automatically remove hardbounces after sending emails

    This was really helpful, thanks.

  • Community member Profile Picture
    Community member 2 on at
    Automatically remove hardbounces after sending emails
    Hi Nya, how do you implement the workflow in step 2 to put them inactive? 
    Also, if they are not active, do they free the maximum amount of contacts available under settings, avoiding to reach the limit, or do they still count toward the limit? 
    If they do, how's the best way to handle the purge from Marketing module? 

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