Hi,
I have created a customer journey with emails and got a few hardbounces. Is it possible for Dynamics to automatically remove these?
I know that if these contacts are in a segment that I want to use for another customer journey, the hard bounces are inactivated for 6 months (?).
But I want Dynamics to inactivate the contacts for the future not just 6 months. Is this possible?
Thanks, Filippa
This was really helpful, thanks.
Hi Filippa,
The condition “Contact is …” in your screenshot is no need. You can delete it.
Just set the segment as my screenshot in the above answer.
Or you can add a condition to filter out the hard bounces to a certain email.
Or a certain customer journey.
If this helped you, I'd appreciate it if you'd mark this as a Verified Answer, which may in turn help others as well.
Best Regards,
Nya
Hi Nya,
So it would be enough to just set this behavior block and go live with it?
Appriciate all the help! Thanks, Filippa
Hi Filippa,
There is no need to set a query block to Contact if you don’t have certain requirements for the contact itself.
Just need to set the Behavior block only.
If this helped you, I'd appreciate it if you'd mark this as a Verified Answer, which may in turn help others as well.
Best Regards,
Nya
Hi,
How am i supposed to build the segment?
- Behavior block. email hard bunce
- AND
- contact... My optionas after contact is either: is, is not, is in, contains data, does not contain data... have i done something wrong then?
Hi Filippa,
Yes, they will.
As the segment refreshes, the increased contacts will be processed by this journey.
You can create a contact with the invalid email address and send an email to try and see if the workflow can be triggered.
If this helped you, I'd appreciate it if you'd mark this as a Verified Answer, which may in turn help others as well.
Best Regards,
Nya
Hi Nya,
If I get hard bounces on another journey, will they automatically join this workflow and get inactivated or do I have to manually put every new hard bounces in?
Thanks, Filippa
Hi Filippa,
It is recommended that create a segment to filter out the hard bounces and then set them inactive through a workflow in a customer journey.
It allows to deactivate the contacts who are hard bounced.
If this helped you, I'd appreciate it if you'd mark this as a Verified Answer, which may in turn help others as well.
Best Regards,
Nya
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