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Customer experience | Sales, Customer Insights,...
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Import Org with users no longer in AD

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I am working on changing my on prem Dynamics 365 server's domain. I have been able to reinstall the program and I'm trying to link up the account from the old domain to the new domain. I have removed the old org through the Deployment Management. Upon importing the org and syncing the accounts, there is an issue. Many accounts are not in the new (or old) domain as they are from employees no longer in the company. This is causing the import to fail.

Is there a way to only import or update just certain accounts? I'm am unsure if there would be any issues with removing the bad records from the database, as the accounts could be linked to cases/reports/other items inside Dynamics and do not want to break anything.

  

I have the same question (0)
  • a33ik Profile Picture
    84,331 Most Valuable Professional on at

    Hello,

    I can be wrong because I haven't done any migrations for a long time but if I'm not wrong during the import of the org in the user mapping dialog it's possible to map users from old domain to the new one or ignore the mapping. If you will ignore the mapping for a particular user (or group of users) you will not break anything. The main requirement to the list of users that one of migrated users have to be mapped to the account under which you perform the migration.

  • Community Member Profile Picture
    on at

    I am unsure on how to ignore specific users. I have tried using a file to manually update some users and it still pulls in the other users. When I leave the other users blank, I will get an error on the import and it will fail since some of the users are not able to be imported.

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