web

You’re offline. This is a read only version of the page.

Dynamics 365 CommunityForums Service | Customer Service, Contact Center, Fie... How to create Dynamics...

Service | Customer Service, Contact Center, Fie...

Unanswered

How to create Dynamics 365 CRM case through Power virtual agent

(0) Share

Report

Report

Posted on by Aishwarya B

Hii,

I have created Chat bot and integrated it on custome website for dev environment

Now I am trying to create crm case through bot

I have gone through some documents but they have used Dynamics 365 connector but this connector has been depricated

so instead of that they are3 saying to use Microsoft dataverse connector ..I tried with this connector also but I am not getting entitites which wanted to create case

Do you have any idea how to create crm case using Virtual agent with help of power automate flow?

I have the same question (0)

All responses Img

All responses (1)

Answers Img

Answers (0)

Leco Lv on at

Like (0)

Report

RE: How to create Dynamics 365 CRM case through Power virtual agent

Hi partner，

Please refer to this link, it describes the detailed operation steps.

Create CRM Case using Power Virtual Agent - Microsoft Dynamics 365 Community

Was this reply helpful? Yes No

Join the conversation

Helpful resources

Quick Links

Leaderboard > Service | Customer Service, Contact Center, Field Service, Guides

#1

Tom_Gioielli 51 Super User 2025 Season 2

#2

MVP-Daniyal Khaleel 42

#3

CU23101130-0 17

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans