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How to create Dynamics 365 CRM case through Power virtual agent

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Posted on by Aishwarya B Microsoft Employee

Hii,

I have created Chat bot and integrated it on custome website for dev environment

Now I am trying to create crm case through bot

I have gone through some documents but they have used Dynamics 365 connector but this connector has been depricated

so instead of that they are3 saying to use Microsoft dataverse connector ..I tried with this connector also but I am not getting entitites which wanted to create case

Do you have any idea how to create crm case using Virtual agent with help of power automate flow?

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Leco Lv Microsoft Employee on at

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Hi partner，

Please refer to this link, it describes the detailed operation steps.

Create CRM Case using Power Virtual Agent - Microsoft Dynamics 365 Community

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