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Fiscal Year Close / opening Transaction

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Posted on by rasheedkh.salem

Hi All

We Perform Opening Transaction For 4 year
its always Took So Much Time from 4-7 Day
but In this Year i have A time Problem
And Posting Problem Once i do The opening Procedure No User Could Post Any Transaction
invoice Or Journal the system is freeze and hang with no posting

i put previous year On Hold ( The Year I want To Close )

current year open

any help would be appreciated

2860.hold.png 7120.closing.png

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Ludwig Reinhard Microsoft Employee on at

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RE: Fiscal Year Close / opening Transaction

Hello rasheedkh.salem,

Have you been able to make some progress here and have you been able to get this issue resolved in the meantime?

Would be great if you could let us know if any other help / information from the community is needed.

Many thanks and best regards,

Ludwig
Jesus V on at

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RE: Fiscal Year Close / opening Transaction

Hi,

To resolve this issue a deeper investigation is needed, please contact Microsoft support with this request.

Kind regards,
Ludwig Reinhard Microsoft Employee on at

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RE: Fiscal Year Close / opening Transaction

Hello rasheedkh.salem,

Have you been able to get this issue resolved in the meantime?

Can you let us know what makes your colleagues stuck when they try to post something?

Best regards,

Ludwig
rasheedkh.salem 20 on at

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RE: Fiscal Year Close / opening Transaction

yes we have 14 dimensions

the maximum number of dimension we use in the account is 7 for 2 main account

last hotfix we apply is 6.2.1000.156 we are too late about using hotfix

should i download them all or just the last one
Ludwig Reinhard Microsoft Employee on at

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RE: Fiscal Year Close / opening Transaction

Hi rasheedkh,

If there is no error, how do you know that your people cannot post then?

What makes them stuck?

Best regards,

Ludwig
rasheedkh.salem 20 on at

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RE: Fiscal Year Close / opening Transaction

No Error
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Junaid Idrees on at

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RE: Fiscal Year Close / opening Transaction

Hi Raheed,

I was just searching on LCS if there is any hotfix available for this issue on ax 2012 But I found a hotfix for ax 2009 and it was mentioned that we experience slow performance during fiscal year close when more than seven dimensions are involved and each dimension contains several elements. So How many dimension do you have in your system and What is the transaction volume approx. in a year?

Taking 4 to 7 days is not normal at all. Did you check any hotfix on LCS or open a ticket with Microsoft to check transactions in DB? There might be a some transactions in your AP/AR/Inventory/GL modules which are causing delay while year end close.
Ludwig Reinhard Microsoft Employee on at

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RE: Fiscal Year Close / opening Transaction

Hi,

Is there an error message that users get if they try to post something in the new year?

If so, can you share details of the error message they get?

Best regards,

Ludwig
rasheedkh.salem 20 on at

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RE: Fiscal Year Close / opening Transaction

i did that in other test environment Same Issue
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Ludwig Reinhard Microsoft Employee on at

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RE: Fiscal Year Close / opening Transaction

Hi,

Your period 13 in 2019 is on hold.

Can you change that status to open and try again?

Best regards,

Ludwig