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655Hi,
I am wondering what is the best practice to automatically put Cases into a Queue that come in from an E-mail.
I have a Record Creation rule on the E-Mail activity, but in the default this only creates a Case and not a Queue Item.
1. E-mail arrives
2. Record Creation Rule runs
3. Case is created
4. >>> Queue Item is not created.
Now should I:
1) In the Flow manually create a queue item for the new Case?
2) Or will the Routing Rule be applied automatically for those cases that are created from a Record Creation Rule?
Thanks.
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