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Customer experience | Sales, Customer Insights,...
Suggested Answer

Not able to connect to CRM online with Excel

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Posted on by 522

Hello,

I want to prepare some report using Excel and want to connect to Dynamics CRM Online.

I performed the below steps: 

Data--> Get Data-->Dynamics CRM Online--> I pasted the WeB Api URL from developer Resources -->used Organizational Account

but getting the attached Error. 

5226.Error1.png

I also tried the same thing with Organization Service URL.Still not able to connect it.

I have the same question (0)
  • Suggested answer
    ajyendra Profile Picture
    1,738 on at

    Hi,

    - If your Excel has an old version or do not have Power Query then download the Excel Add-in. After launch the Excel, select Power Query → From Online Services → From Dynamics 365 (online).

    - If your Excel has a new version then you can connect through by following, Data → Get Data → From Online Services → From Dynamics 365 (online).

    - Add Web API of MS CRM. You can find it from Customizations → Developer Resources → Instance Web API url.(kspl1350.api.crm8.dynamics.com/.../)

    - In the authentication, Select Organizational account and then Click on Sign-in.

    - Enter the credentials of Microsoft Dynamics CRM and you will be landed back to the authentication, then click on Connect.

    - The data will be loaded and presented in Excel table. Now you can work with data or you can also visualize the data.

    NOTE: It may to error when you click on Sign-in first time but try one more time.

    Hope it helps

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