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Field Service App not displaying all bookings

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Posted on by Community Member Microsoft Employee

I am having an issue with a particular user, their bookings are not displaying in the list of bookings on the mobile app (Android)

I have installed the Windows desktop version of Resco Mobile CRM and signed in as the same user, all bookings appear correctly.

Multiple mobile devices have been tried, all exhibit the same issue.

I have deleted the local data and re-sync'd but this did not help.

Only 1 of 2 bookings are displaying, which is for today. There are multiple other bookings this week that do not display on mobile.

When I go into the bookings area and click on today's date, the screen very briefly shows 2 activities before flashing and just showing one.

App version is 9.1.29.0

Android 8.0.0

Dynamics 365 Online Version 1710 (9.1.0.4036) April 2019 updates enabled

Does anyone know the potential cause for this?

Categories:
Connected Field Service
Other
Web and mobile experience
  • moko33 Profile Picture
    moko33 1,784 on at
    RE: Field Service App not displaying all bookings

    Ok great to hear that. Even when we don't exactly know what caused the issue. In very few cases I had to delete and reinstall the Mobile App to solve some issues. However this happened usually after heavy customizations.

  • Verified answer
    Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Field Service App not displaying all bookings

    Now resolved after a support case with Microsoft. I believe they forced a sync through the back end and the bookings suddenly all appeared.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Field Service App not displaying all bookings

    Sync completed eventually but no difference in the amount of Bookings is shown.

    So at this point, Field Service Mobile (2017) does not work correctly on Windows or Android versions for the affected user.

    Resco Mobile CRM Windows client does work.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Field Service App not displaying all bookings

    I have now installed Field Service Mobile (2017) from Windows App Store.

    I have the same issue as the Android app with only 1 Booking showing.

    The sync is very slow on the Windows version, it has been on 95% for a long time, Syncing Sharepoint. I can see files are still being received.

    I'm also being prompted to enter the password frequently when clicking within the App.

  • moko33 Profile Picture
    moko33 1,784 on at
    RE: Field Service App not displaying all bookings

    You need to install "Field Service Mobile (2017)" on your Windows 10 Computer from Microsoft Store to get the same experience that you get with the Android Version.

    There is an update for Field Service CE solution coming soon to 8.x (instead of 7.x). As soon as you install this it will be necessary to also use the new mobile App. As long as this doesn't happen you should be working with the app "...(2017)".

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Field Service App not displaying all bookings

    Hi Moko33, Yes the app version is the same on devices.

    I should be clear that "Resco Mobile CRM" is what I installed on my Windows Desktop environment, and bookings all display signed in as the affected user.

    The mobile devices are using Field Service Mobile (2017)

    If I try to use "Field Service Mobile" I get the error on signing in:

    "Your Organization has not set your accounts Bookable Resource to be “Enabled for Field Service Mobile” This requires version 7.5.5+ or 8.2+ of the Field Service Solution"

    Resco Mobile CRM – Windows Desktop Installer

    https://www.resco.net/support/guides/resco-mobile-crm/

  • moko33 Profile Picture
    moko33 1,784 on at
    RE: Field Service App not displaying all bookings

    Did you compare the App Version number on both of your devices?

    Also, you mentioned you are using Resco Mobile CRM. If that is really the app name as from the App Store you should maybe consider using Field Service Mobile instead. Only this fully supports the Mobile Project provided by Microsoft for Field Service.

    And Version 9.1.x is the app version for Field Service Mobile (2017). The latest app is called only "Field Service Mobile", and that is required for latest Field Service solution version in your CE system.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Field Service App not displaying all bookings

    Thanks, tried both modes with the same result.

  • moko33 Profile Picture
    moko33 1,784 on at
    RE: Field Service App not displaying all bookings

    Check whether this happens in both Online and Offline mode on both the devices. It could be that there are different view settings for these both modes.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Field Service App not displaying all bookings

    Thanks but the Bookings show in Desktop version of Resco but not the mobile app, even though the same filters apply to both?

    This just started happening and it was working previously, no changes to Woodford have been made.

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