Dynamics Community Forum Thread Details

Is there a system setting or other way to manage incoming email attachments with the Record Creation and Update Rule (ARC) process?

We have a situation in our Production environment with all Record Creation and Update Rules. When an incoming email is received and a Record Creation and Update Rule is run, the system is stripping off all email attachments - both inline embedded screenshots and true attachments - and creating Notes for each file. When the Case is created from the ARC, the source email and all Notes are then linked to the Case. When you open the source email, inline images are now replaced with broken links.

Example of behavior:

Customer sends an email to a Queue monitored by a Record Creation and Update Rule (ARC):

ARC Rule takes over and
- Creates Case from incoming Email
- Autoreplies to Customer
- Strips both inline attachments from incoming email and creates a Note for each
- Attaches all to the Case in the Timeline

When you open the original incoming email, the embedded inline images are missing:

What we would rather happen is to leave all embedded screenshots alone and intact in the source email and only strip off and create Notes for true attachments on the email.
Is this possible?

The issue looks like to be with the email RTE (Rich Text Editor) your "email" entity is using. You can try this:
1. Create a JS web resource in your environment using the code snippet below:
{
"defaultSupportedProps": {
"advancedContent": true,
"contextmenuadditionslist": [{"name": "nativeContextMenuHint", "label": "To check spelling, open<br>native menu (Ctrl+right-click)."}],
"dialog_backgroundCoverColor": "black",
"disableNativeSpellChecker": false,
"enterMode": 3,
"extraPlugins": "computedfont,contextmenuadditions,emailrestoreinlineimages,superimage,copyformatting,tableselection,tabletools,tableresize,autolink,quicktable,blockquote,collapser,stickystyles,pastefromword",
"height": "600px",
"toolbarLocation": "top",
"fillEmptyBlocks": true,
"font_defaultLabel": "Calibri",
"font_names": "Angsana New/'Angsana New', 'Leelawadee UI', Sathu, serif;Arial/Arial, Helvetica, sans-serif;Arial Black/'Arial Black', Arial, sans-serif;Calibri Light/'Calibri Light', 'Helvetica Light', sans-serif;Calibri/Calibri, Helvetica, sans-serif;Cambria/Cambria, Georgia, serif;Candara/Candara, Optima, sans-serif;Century Gothic/'Century Gothic', sans-serif;Comic Sans MS/'Comic Sans MS';Consolas/Consolas, Courier, monospace;Constantia/Constantia, 'Hoefler Text', serif;Corbel/Corbel, Skia, sans-serif;Cordia New/'Cordia New', 'Leelawadee UI', Silom, sans-serif;Courier New/'Courier New';DaunPenh/DaunPenh, 'Leelawadee UI', 'Khmer MN', sans-serif;Franklin Gothic Book/'Franklin Gothic Book', 'Avenir Next Condensed', sans-serif;Franklin Gothic Demi/'Franklin Gothic Demi', 'Avenir Next Condensed Demi Bold', sans-serif;Franklin Gothic Medium/'Franklin Gothic Medium', 'Avenir Next Condensed Medium', sans-serif;Garamond/Garamond, Georgia, serif;Gautami/Gautami, 'Nirmala UI', 'Telugu MN', sans-serif;Georgia/Georgia, serif;Impact/Impact, Charcoal, sans-serif;Iskoola Pota/'Iskoola Pota', 'Nirmala UI', 'Sinhala MN', sans-serif;Kalinga/Kalinga, 'Nirmala UI', 'Oriya MN', sans-serif;Kartika/Kartika, 'Nirmala UI', 'Malayalam MN', sans-serif;Latha/Latha, 'Nirmala UI', 'Tamil MN', sans-serif;Leelawadee UI/'Leelawadee UI', Thonburi, sans-serif;Lucida Console/'Lucida Console', Monaco, monospace;Lucida Handwriting/'Lucida Handwriting', 'Apple Chancery', cursive;Lucida Sans Unicode/'Lucida Sans Unicode';Mangal/Mangal, 'Nirmala UI', 'Devanagari Sangam MN', sans-serif;Nirmala UI/'Nirmala UI', sans-serif;Nyala/Nyala, Kefa, sans-serif;Palatino Linotype/'Palatino Linotype', 'Book Antiqua', Palatino, serif;Raavi/Raavi, 'Nirmala UI', 'Gurmukhi MN', sans-serif;Segoe UI/'Segoe UI', 'Helvetica Neue', sans-serif;Shruti/Shruti, 'Nirmala UI', 'Gujarati Sangam MN', sans-serif;Sitka Heading/'Sitka Heading', Cochin, serif;Sitka Text/'Sitka Text', Cochin, serif;Sylfaen/Sylfaen, Mshtakan, Menlo, serif;TW Cen MT/'TW Cen MT', 'Century Gothic', sans-serif;Tahoma/Tahoma, Geneva, sans-serif;Times New Roman/'Times New Roman', Times, serif;Times/Times, 'Times New Roman', serif;Trebuchet MS/'Trebuchet MS';Tunga/Tunga, 'Nirmala UI', 'Kannada MN', sans-serif;Verdana/Verdana, Geneva, sans-serif;Vrinda/Vrinda, 'Nirmala UI', 'Bangla MN', sans-serif;ãƒ¡ã‚¤ãƒªã‚ª/Meiryo, ãƒ¡ã‚¤ãƒªã‚ª, 'Hiragino Sans', sans-serif;ä»¿å®‹/FangSong, ä»¿å®‹, STFangsong, serif;å¾®è»Ÿæ£é»‘é«”/'Microsoft JhengHei', å¾®è»Ÿæ£é»‘é«”, 'Apple LiGothic', sans-serif;å¾®è½¯é›…é»‘/'Microsoft YaHei', å¾®è½¯é›…é»‘, STHeiti, sans-serif;æ–°å®‹ä½“/NSimSun, æ–°å®‹ä½“, SimSun, å®‹ä½“, SimSun-ExtB, å®‹ä½“-ExtB, STSong, serif;æ–°ç´°æ˜Žé«”/PMingLiU, æ–°ç´°æ˜Žé«”, PMingLiU-ExtB, æ–°ç´°æ˜Žé«”-ExtB, 'Apple LiSung', serif;æ¥·ä½“/KaiTi, æ¥·ä½“, STKaiti, serif;æ¨™æ¥·é«”/DFKai-SB, æ¨™æ¥·é«”, BiauKai, serif;æ¸¸ã‚´ã‚·ãƒƒã‚¯/'Yu Gothic', æ¸¸ã‚´ã‚·ãƒƒã‚¯, YuGothic, sans-serif;æ¸¸æ˜Žæœ/'Yu Mincho', æ¸¸æ˜Žæœ, YuMincho, serif;éš¶ä¹¦/SimLi, éš¶ä¹¦, 'Baoli SC', serif;é»‘ä½“/SimHei, é»‘ä½“, STHeiti, sans-serif;êµ´ë¦¼/Gulim, êµ´ë¦¼, 'Nanum Gothic', sans-serif;ê¶ì„œ/Gungsuh, ê¶ì„œ, GungSeo, serif;ë‹ì›€/Dotum, ë‹ì›€, AppleGothic, sans-serif;ë§‘ì€ ê³ ë”•/'Malgun Gothic', 'ë§‘ì€ ê³ ë”•', AppleGothic, sans-serif;ë°”íƒ•/Batang, ë°”íƒ•, AppleMyungjo, serif;ë°”íƒ•ì²´/BatangChe, ë°”íƒ•ì²´, AppleMyungjo, serif;ï¼ï¼³ ï¼°ã‚´ã‚·ãƒƒã‚¯/'MS PGothic', 'ï¼ï¼³ ï¼°ã‚´ã‚·ãƒƒã‚¯', 'MS Gothic', 'ï¼ï¼³ ã‚´ã‚·ãƒƒã‚¯', 'Hiragino Kaku Gothic ProN', sans-serif;ï¼ï¼³ ï¼°æ˜Žæœ/'MS PMincho', 'ï¼ï¼³ ï¼°æ˜Žæœ', 'MS Mincho', 'ï¼ï¼³ æ˜Žæœ', 'Hiragino Mincho ProN', serif",
"fontSize_defaultLabel": "11",
"fontSize_sizes": "8/8pt;9/9pt;10/10pt;11/11pt;12/12pt;14/14pt;16/16pt;18/18pt;20/20pt;22/22pt;24/24pt;26/26pt;28/28pt;36/36pt;48/48pt;72/72pt;",
"copyFormatting_allowRules": true,
"qtStyle": { "border-collapse": "collapse", "font-size": "9pt" },
"qtCellBorderStyle": "solid",
"qtCellBorderWidth": "1px",
"qtCellSpacing": "0",
"qtCellPadding": "1",
"qtCellWith": "120px",
"qtCellBorderColor": "rgb(171, 171, 171)",
"pasteFilter": null,
"removePlugins": "autogrow,elementspath,image",
"skin": "superowa",
"stickyStyle": { "font-size": "11pt", "font-family": "'Calibri','Helvetica Neue',sans-serif" },
"toolbar":[{ "items": ["CopyFormatting", "Font", "FontSize", "Bold", "Italic", "Underline", "BGColor", "TextColor", "BulletedList", "NumberedList", "Outdent", "Indent", "Blockquote", "JustifyLeft", "JustifyCenter", "JustifyRight", "Link", "Unlink", "Superscript", "Subscript", "Strike", "Image", "BidiLtr", "BidiRtl", "Undo", "Redo", "RemoveFormat", "Table", "A11yshortcuts", "UserPersonalization"]}]
},
"disableImages": false,
"disableDefaultImageProcessing" : true,
"allowSameOriginSandbox": true,
"showFullScreenExpander": true,
"disableContentSanitization":true,
"readmodeCustomHandler": "WebResources/Activities/SystemLibraries/msdyn_EmailReadModeCustomHandler.js",
"sanitizerWhitelist": {
"attributes": [
"data-attachment-id"
]
},
"externalPlugins": [
{
"name": "emailrestoreinlineimages",
"path": "/WebResources/Activities/SystemLibraries/msdyn_RTEemailrestoreinlineimagesplugin.js"
}
]
}

2. Open your email entity and then main form.
3. Change the static value of the RTE to the web resource you just created.

4. Save and Publish the changes.
Additionally, you can play with the JS script to have default font - size, style etc and also do other customisation:
Reference: https://learn.microsoft.com/en-us/power-apps/maker/model-driven-apps/rich-text-editor-control#customize-the-rich-text-editor-control

If my answer was helpful, please click Like, and if it solved your problem, please mark it as verified to help other community members find more.
If you have further questions, please feel free to contact me .

Best Regards,
MP

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