schedule assistant ignores resource capacity multi day booking front load allocation

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Posted on by Sai Krishna Kuntla

when customer is trying to book a WO or requirement which is having travelling time using front load hours method, the booking is starting before the resource's working hours.

Lets say:

a WO is having a travel duration of 53 min from resource's home and resource work hours are from 8 AM to 5 PM

if they book the WO with front load method, the booking is starting from 7:07 min including the travel time

customer would like to have this 53 min included in the booking and start work from 8:53 instead of start from location at 7:07 and start working from 8 AM.

currently, the travel time is included in the booking however the travel time is out side of working hours.

Docs: https://learn.microsoft.com/en-us/dynamics365/field-service/schedule-with-travel-time

Is it possible to achieve what customer is asking?