web
You’re offline. This is a read only version of the page.
close
Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / I cannot paste text fr...
Customer experience | Sales, Customer Insights,...
Suggested Answer

I cannot paste text from Word in the Marketing email designer

(1) ShareShare
ReportReport
Posted on by JoVa 41

I cannot paste text that I copied from Word or Outlook in the email designer (to a text block). Is this by design, or linked to the setup of our Dynamics installation or browser (I have the same behaviour in Edge and Chrome)? I couldn't find any reference to this restriction on any Microsoft page or other site.

I CAN paste text that I copied from Notepad. So I thought it was related to the presence of Word formatting, but even cleaning all formatting in Word doesn't solve the problem.

Anyone have any ideas what could be the cause of this, and how to fix it?

Thanks

I have the same question (0)
  • Suggested answer
    Nya Profile Picture
    Nya 29,060 on at

    Hi,

    The text in the text block element should be plain text.

    But the text copied from Word or Outlook is not plain text, which contains some formats or styles.

  • JoVa Profile Picture
    JoVa 41 on at

    Thank you Nya, for your answer.

    If this is true, then I find this seriously limiting the usability (and usefulness) of the email editor. As a minimum it should strip the formatting during the pasting process, not prevent pasting alltogether.

    Do you have an official Microsoft information that confirms this is intended behaviour?

  • Nya Profile Picture
    Nya 29,060 on at

    Hi,

    There isn't any documentation about it.

    But the text element in the email is actually the Text in HTML.

    E.g.

    Test

    It can be found in the HTML designer of the email.

    So it's in fact not a Dynamics design issue, but rather something to do with HTML.

  • JoVa Profile Picture
    JoVa 41 on at

    Thanks, but that piece of html code just shows that the div is a text block. I'm no expert in html but this doesn't explain the behaviour. It's probably designed in this way, which is a shame.

  • Suggested answer
    Nya Profile Picture
    Nya 29,060 on at

    Hi,

    Although these elements can be used independently without coding HTML, they are still based on HTML and the emails are known as HTML emails.

    It would be more advisable to entrust the design of the marketing email to someone who is experienced in HTML.

    Of course, you could raise a support ticket for further help.

  • sunkat Profile Picture
    sunkat 65 on at

    I've been using this program for almost three years. The inability to copy and paste from word into a CRM is new...within the last couple of weeks. Before that, it worked just fine.

  • sunkat Profile Picture
    sunkat 65 on at

    Me,neither. And this is new.

    I've been using this program for almost three years. The inability to copy and paste from word into a CRM is new...within the last couple of weeks. Before that, it worked just fine.

  • danstern11 Profile Picture
    danstern11 25 on at

    My whole team is experiencing the same thing and, yes, this is new behavior. We have been using this tool for two years and all previous emails were initially written in word by members of the team that are not familiar with HTML. We were previously able to simply copy and paste the text directly into the email editor. Suddenly, this stopped being the case.

    I now have to dump the word text into an HTML editor, add all the CSS and formatting, and then paste that HTML into the email designer. It adds at least one hour to the process if not more.

  • jorge.rodriguez-torres Profile Picture
    jorge.rodriguez-torres 5 on at

    I logged a ticket with Microsoft and they replied saying that in fact this is a bug they are working to resolve. No timeline was given in terms of resolution but they are aware and are actively working on a fix.

  • Peter Beentjes Profile Picture
    Peter Beentjes 120 on at

    www.mscrm-addons.com/.../DocumentsCorePack Thank me later ;)

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Neeraj Kumar – Community Spotlight

We are honored to recognize Neeraj Kumar as our Community Spotlight honoree for…

Congratulations to the November Top 10 Community Leaders!

These are the community rock stars!

Leaderboard > Customer experience | Sales, Customer Insights, CRM

#1
Tom_Gioielli Profile Picture

Tom_Gioielli 170 Super User 2025 Season 2

#2
#ManoVerse Profile Picture

#ManoVerse 61

#3
Gerardo Rentería García Profile Picture

Gerardo Rentería Ga... 52 Most Valuable Professional

Last 30 days Overall leaderboard

Featured topics

Hide selecting Contact for potential customer when creating quote

Product updates

Dynamics 365 release plans