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Dynamics 365 Add-in not working as intended

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Posted on by RM-30040732-0

34

Can anyone help me with this? When I click the Dynamics 365 Add-in I'm presented with this screen and struggling to follow this article to Set Regarding (Link and track an email or appointment to a specific row in your app (Dynamics 365 apps) | Microsoft Learn).

Any ideas what I'm missing?

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RM-30040732-0 34 on at

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Dynamics 365 Add-in not working as intended

Thanks Leah for your response. Unfortunately this is already off in my case entity
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Leah Ju Microsoft Employee on at

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Dynamics 365 Add-in not working as intended

Hi,

You can try to check if case entity is not setup as read only in UCI.

--Settings >> Customization >> Customize the system >> Entities >> Case.

If yes remove this option save and publish your changes.

I hope you can mark my answer verified if it answer your question! If you have any questions, please feel free to contact me.
Regards,
Leah

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