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Dynamics 365 Community / Forums / Sales forum / Dynamics 365 for Sales...
Sales forum

Dynamics 365 for Sales Enterprise Edition License

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Posted on by Community Member

Good morning,

I've been assigned a license for Dynamics 365 Sales Enterprise Edition via an Active Directory group.  However, when I sign in to Dynamics 365 I cannot see the "Sales" section shown in the overview guide.  Instead I can only see the "Customer Service" trial which I signed up for a number of weeks back, shown below.

6204.dash.png

1261.search.png

  1. Are we missing anything obvious from the setup?
  2. Are there any other actions which I require admin to perform in order to get access to the new Sales license?
  3. If we need to remove the trial license for "Customer Service" how can this be done?

Thanks.

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  • Suggested answer
    Community Member Profile Picture
    Community Member on at

    Hi,

    either you don't have the correct url to your instance.

    Or you need to assign to you additional security roles like the Salesperson security role

  • Verified answer
    Community Member Profile Picture
    Community Member on at

    I found the answer to the issue myself.

    It turns out the licence had added a new Admin Center for Dynamics, which is easily overlooked.  Once I spotted this I was able to instantiate a new Dynamics 365 for Sales instance.

    Dynamics 365 Admin Center:

    1134.admin.png

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