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Dynamics 365 Community / Forums / Finance | Project Operations, Human Resources, ... / Select screen - Cannot...
Finance | Project Operations, Human Resources, ...
Suggested Answer

Select screen - Cannot unselect vendor

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Posted on by SL_GP_BC_123 1,112

We have a user on GP18.3 that is a reporting an issue with the payment selection screen.  

A vendor was removed from the selection that had an automatically applied credit memo.  Normally when the vendor is removed from the selection, the application is also removed.  However in this case the vendor was unselected, but the application remained.  I've not had a chance to look at their system first hand, but it seems to be causing a problem for the user.

Has anyone else seen this, and any suggestions on how to address?  Look forward to a response.

JG

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Microsoft Dynamics GP
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  • Suggested answer
    Cheryl Waswick Profile Picture
    Cheryl Waswick Microsoft Employee on at

    Hello,

    Sounds like you are in the Edit Checks window for the payables computer check run.  I would try marking and unmarking the vendor again, and also the actual document on the right, and see if toggling it fixes it.   Or you may need to delete the batch and start over.

    If it continues to be 'stuck', you can get all users out of Dynamics GP, and run these scripts to clear out the activity tables, and also stop and restart the SQL service to refresh temp tables.   (from KB 850289   support.microsoft.com/.../850289   )

    DELETE DYNAMICS..ACTIVITY

    DELETE DYNAMICS..SY00800

    DELETE DYNAMICS..SY00801

    DELETE TEMPDB..DEX_LOCK

    DELETE TEMPDB..DEX_SESSION

    One of those should work.  Hope that helps.

    Thanks

    Cheryl W.

    Microsoft Support

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