web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Finance | Project Operations, Human Resources, ... / Select screen - Cannot...
Finance | Project Operations, Human Resources, ...
Suggested Answer

Select screen - Cannot unselect vendor

(0) ShareShare
ReportReport
Posted on by SL_GP_BC_123 1,112

We have a user on GP18.3 that is a reporting an issue with the payment selection screen.  

A vendor was removed from the selection that had an automatically applied credit memo.  Normally when the vendor is removed from the selection, the application is also removed.  However in this case the vendor was unselected, but the application remained.  I've not had a chance to look at their system first hand, but it seems to be causing a problem for the user.

Has anyone else seen this, and any suggestions on how to address?  Look forward to a response.

JG

Categories:
Microsoft Dynamics GP
I have the same question (0)
  • Suggested answer
    Cheryl Waswick Profile Picture
    Cheryl Waswick Microsoft Employee on at

    Hello,

    Sounds like you are in the Edit Checks window for the payables computer check run.  I would try marking and unmarking the vendor again, and also the actual document on the right, and see if toggling it fixes it.   Or you may need to delete the batch and start over.

    If it continues to be 'stuck', you can get all users out of Dynamics GP, and run these scripts to clear out the activity tables, and also stop and restart the SQL service to refresh temp tables.   (from KB 850289   support.microsoft.com/.../850289   )

    DELETE DYNAMICS..ACTIVITY

    DELETE DYNAMICS..SY00800

    DELETE DYNAMICS..SY00801

    DELETE TEMPDB..DEX_LOCK

    DELETE TEMPDB..DEX_SESSION

    One of those should work.  Hope that helps.

    Thanks

    Cheryl W.

    Microsoft Support

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Introducing the 2026 Season 1 community Super Users

Congratulations to our 2026 Super Stars!

Meet the Microsoft Dynamics 365 Contact Center Champions

We are thrilled to have these Champions in our Community!

Congratulations to the April Top 10 Community Leaders

These are the community rock stars!

Leaderboard > Finance | Project Operations, Human Resources, AX, GP, SL

#1
Giorgio Bonacorsi Profile Picture

Giorgio Bonacorsi 620

#2
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 521 Super User 2026 Season 1

#3
CP04-islander Profile Picture

CP04-islander 430

Last 30 days Overall leaderboard

Featured topics

End-of-life Announcement for Microsoft Dynamics GP
License usage reporting (in-app and PPAC) with Entra dynamic groups

Product updates

Dynamics 365 release plans