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Customer experience | Sales, Customer Insights,...
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Retrieve plugin not starting (custom data provider, virtual entity)?

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Posted on by 5

I have successfully setup the provider, the data source, the entities and the plugins. ITracingService is also integrated in the plugins in order to keep track of them. However, Retrieve plugin seems to not execute at all. RetrieveAll works perfectly, all of the data appears, it outputs information in the trace log, but upon opening specific record Retrieve does not start (no sight of it in the trace log, no erros - nothing)... I was wondering how exactly am I supposed to trigger it?

Also, this is the Retrieve plugin:

6371.png

I have the same question (0)
  • gdas Profile Picture
    50,091 Moderator on at

    Hi,

    The Retrieve message is triggered when opening up an entity form or when an entity is being accessed using the Retrieve operation in one of the service, so make sure you registered plugins steps  in both retrieve and retrieve multiple message.

  • Nikolay Pavlov Profile Picture
    5 on at

    Hello,

    I have registered and set both plugins...
    8877.png

  • Ahmad Pirani Profile Picture
    90 on at

    I have exact same issue. My RetrieveMultiple plugin is working just fine.

    But my Retrieve plugin is not. Debugger does not even hit cause it never gets called.

  • Suggested answer
    Ahmad Pirani Profile Picture
    90 on at

    I solved it for myself.

    You have to make sure that you have a field for primarykey in your virtual entity that corresponds to your external data's  primary key.

    So go to your virtual entity, open Primary Key field, and make sure that you have value in External Name, that matches your external data source's primary key.

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