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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Resolved by Field Empt...
Service | Customer Service, Contact Center, Fie...
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Resolved by Field Empty Case Entity

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Posted on by Community Member Microsoft Employee

Hi Team,

By Default case resolved by field is empty in case entity. We need to fill the data in the section. Kindly needfull for this issue. 

thumbnail_5F00_image009.png

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Resolved by Field Empty Case Entity

    Hi,

    By default the field is date and time format user need enter the date when the resolving the case. But there is no options we not entering any date when closing the case. kindly needful for this issue further.

    _5F00_20200415_5F00_035046.jpg

    Thank you

    Vetrivel

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Resolved by Field Empty Case Entity

    Let's try for this

    Thank you

    Vetrivel

  • ashish12 Profile Picture
    ashish12 3,079 on at
    RE: Resolved by Field Empty Case Entity

    Hi,

    Do you want to display Resolve by SLA timer?

    Thanks

  • Suggested answer
    a33ik Profile Picture
    a33ik 84,323 Most Valuable Professional on at
    RE: Resolved by Field Empty Case Entity

    If you want to track who resolved the case it will be the last "Modified By" field so you can use it in your flow.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Resolved by Field Empty Case Entity

    Hi

    I have trigger the survey when case closed in CRM and configured below flow. But the resolved by date it's not displaying in customer side.

    _5F00_20200414_5F00_211621.jpg

    _5F00_20200414_5F00_211553.jpg

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Resolved by Field Empty Case Entity

    I need to mention the case owner details or closed date

  • a33ik Profile Picture
    a33ik 84,323 Most Valuable Professional on at
    RE: Resolved by Field Empty Case Entity

    What value do you want to put there?

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