Skip to main content

Notifications

Service | Customer Service, Contact Center, Fie...
Answered

Default Camera App for Field Service

Posted on by 75

Hi

Using Field Service (Dynamics 365) app. 

We use to be able to clear the default camera on android and then get the option of which camera to use when adding photos to the inspection/service task. 
Now it looks like this is not working? Have tried on Samsung devices and a Google Pixel phone. 
We need to be able to use Timestamper app so all photos submitted have date, time, job number etc on them. 

Is anyone else having an issue since updates that you can pick the camera app you want to use? 

Other option is to use the Timestamp app and attach the photos to the inspection/service task but doing this 1 photos at a time takes a lot longer. 

Thanks 

  • Trying Profile Picture
    Trying 75 on at
    RE: Default Camera App for Field Service

    Thank you. That is it. Just looked and older phone with Android V9 still gives the option but not the newer Samsung Tablet with Android V11.

  • Suggested answer
    Dhruv G Profile Picture
    Dhruv G on at
    RE: Default Camera App for Field Service

    Hi,

    Did this happen when you upgraded to Android 11? Seems like Android 11 has taken away the camera picker: www.androidpolice.com/.../

  • Nya Profile Picture
    Nya 29,056 on at
    RE: Default Camera App for Field Service

    Hi,

    Have you tried to grant the permission of the access to the device’s camera?

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

November Spotlight Star - Khushbu Rajvi

Congratulations to a top community star!

Forum Structure Changes Complete!

🔔 Be sure to subscribe to the new forums you are interested in to stay up to date! 🔔

Dynamics 365 Community Platform update – Oct 28

Welcome to the next edition of the Community Platform Update. This is a status …

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 290,902 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 229,316 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans