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Customer experience | Sales, Customer Insights,...

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Consent on Outbound marketing

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Posted on by BP-30051101-0

Hi all,

Our organisation is now to Dynamics and we will use Outbound marketing for the time being and then think about moving to RT Customer Insight further down the line.

Please can you help me understand how consent works in Outbound, do I need to enable it in settings, or is it by defauls.

How that will show on a contact or company record please?

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Fiona_Tiernan 327 Super User 2024 Season 2 on at

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Consent on Outbound marketing

Hi Benedetta,

The Microsoft documentation on how to set up and manage Consent in the Outbound area can be found here.

As advised in the documentation, when privacy compliance is enabled, you can view and set data-protection options for each contact. To work with them, open a contact record, go to its Details tab, and then scroll down to find the Data protection section.

The following settings and information are available here:

I hope you find this answer helpful, if so please make it as verified.

Kind regards,
Fiona

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