Unable to open the Sales Hub on Dynamic CRM

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Hi, I was using Dynamic 365 since two days, but today I am unable to open Sales CRM in Dynamic CRM.
Tried in Incognito, Mozilla, Edge and Chrome browsers.

Same error is showing up. Need help.
I have censored the org part.

Basically I am trying to open up
https://org.crm.dynamics.com/main.aspx?appid=5e2a2373-1a0c-eb11-a812-000d3a530d85
where org is the censored for security issues.

Please let me know how to resolve this issue.
The sales hub app is not opening.

After clicking on Sales hub I get the error as shown below.

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Ana Pereira on at

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Hello Ashish

404 Not Found Expect this when the resource doesn't exist. Client Error

do you have available licenses? can you share what licenses do you have or... did you go trough https://trials.dynamics.com/?

thank you

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Community Member on at

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Hi Ana,

I am using trials account, not licensed.

The site was opening till 5PM IST today, and I activated it yesterday.

I went through trails.dynamics.com. Correct.

I was doing some queries on Sales hub CRM and updates on Account object.

Then when I checked dashboard, it didnt show data charts and visualisations.

I refreshed and after that couldnt access the site.

Tried in 3-4 other browsers, deleted cache cookies as well.

Any help would be thankful.

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Ana Pereira on at

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got it, and if you access https://admin.powerplatform.microsoft.com/

are you able to create a new trial subscription based?

anyways seams that this environment disappeared and usually that happens due to lack of licenses and this was a trial.

I've just created a trial on trials.dynamics.com to see what is the behavior, I will let you know tomorrow:)

please check also

https://docs.microsoft.com/en-us/power-platform/admin/trial-environments

thanks

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Community Member on at

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Hey Ana

What's the significance of that link ?

I went to that link.

Saw my trial subscription. From there, I accessed my dynamic crm which had a different link that what I used to access.

From that link I am able to access sales hub.

Till yesterday the link was different. i.e. https://org.crm.dynamics.com/

But now it is username.crm.dynamics.com/

How come this changed automatically in Environment URL field.

The updated URL is working.

Old one is obsolete.

So the resolution is I should use the new link, isnt it ?
And Can I create two two trials at once too.
Thanks.

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Ana Pereira on at

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Hello Ashish

that is also correct as home page for Dynamics 365 applications (https://home.dynamics.com) is deprecated and won't be available after October 31, 2020

docs.microsoft.com/.../important-changes-coming

regarding the URL I'm not sure what happened, but I'm happy that all is working :)

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Community Member on at

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Ok thanks a ton Ana for the help. Even this is a new thing that I learnt, your assistance helped me to deal with this else it was a weird issue. :)

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