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ReportHi,
I need to capture 4 SLA fields in case management.
1) Target Response By
2) Target Resolve by
3) Actual Response by
4) Actual Resolution date
I have no issues populating date/time for 1, 2 and 4. However i am not sure how i can get the actual first response date/time. Response will be based on portal comments. I also have a workflow to set first response to yes when a portal comment has been sent but how do i get that portal's date and time instead of the subsequent portal comments?
Many thanks!
j
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