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Send an Agent Notification through Directline

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Posted on by TM-16092153-0

2

I have to send notifications to agents about some logic rules, like notifications, and not-interactives messages

The Omnichannel channel is a personalized message using Directline

I have tried sending an event type activity, but it doesbn´t work

var activityOpen = new Activity
{
    Action = "notification",
    From = new ChannelAccount(activity.ReplyToId, "Mensagem de sistema."),
    ChannelId = "directline",
    ServiceUrl = directLineServiceURL,
    Text = activity.Text,
    Type = ActivityTypes.Message,
    Name = "notification",
    Id = (activityId
};

Please, if someone have a example !

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