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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Customer Journey Insig...
Customer experience | Sales, Customer Insights,...
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Customer Journey Insight Export

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Posted on by Hamid Hassan 72

Hi ,

Is there any solution to export data of below Insights data of Customer Journey ?

Or I can make report of this data from where I can export also ?

pastedimage1595577605950v1.png

Regards,

Hamid Hassan

  • cloflyMao Profile Picture
    cloflyMao 25,202 on at
    RE: Customer Journey Insight Export

    Hi Hamid,

    Could it work for you?

    Regards,

    Clofly

    If you had found any answer helped, please kindly mark as verified to close the thread, it would be really appreciated.

  • Suggested answer
    Habib Heydarian Profile Picture
    Habib Heydarian on at
    RE: Customer Journey Insight Export

    Thanks for reporting this issue. I've marked this post as answered. Please let us know if the above suggestion addresses your question.

    Dynamics 365 Marketing Team.

  • cloflyMao Profile Picture
    cloflyMao 25,202 on at
    RE: Customer Journey Insight Export

    Hi Hamid,

    To export Overall Data, the only supported way would be by configuring an Azure Blob storage and connect it to your Marketing instance, then make a report with Power BI.

    https://docs.microsoft.com/en-us/dynamics365/marketing/custom-analytics

    There is an unsupported method: in each time we load Insights data, a request will be sent: msdyncrm_ListWidgetData, it will return overall data, thus we could fetch those data programmatically with JavaScript.

    You could refer to following thread:

    https://community.dynamics.com/365/marketing/f/dynamics-365-for-marketing-forum/373355/i-need-export-the-kpi-data-to-excel

    Regards,

    Clofly

  • Hamid Hassan Profile Picture
    Hamid Hassan 72 on at
    RE: Customer Journey Insight Export

    Hi Clofly,

    Can I create a report to export Overall Data related to Insights ?

  • cloflyMao Profile Picture
    cloflyMao 25,202 on at
    RE: Customer Journey Insight Export

    Hi Hamid,

    Overall data is not supported to export.

    You could export Insights data based on specific interaction type.

    41462.JPG

    Regards,

    Clofly

    Regards,

    Clofly

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