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Dynamics 365 Community / Forums / Finance | Project Operations, Human Resources, ... / Workflow button not sh...
Finance | Project Operations, Human Resources, ...
Unanswered

Workflow button not showing on Pending Vendor Invoice form

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Posted on by imran ul haq 4,019

Hi Friends,

We are using the vendor invoice workflow and for one invoice we submit it to the workflow and when we open this invoice in "pending vendor invoice" workflow button is not showing, and when we click on post button below error come:

"PostingNumber: "INVOICE NUMBER" Vendor invoice "INVOICE NUMBER" cannot be posted until the review process has been completed. Submit the vendor invoice for review or wait until the current review process is complete."

please advise how to resolve this issue and bring back the workflow button and why this happened.

Thanks in advance.

Regards,

Imran Ul Haq

I have the same question (2)
  • MATTGUO Profile Picture
    MATTGUO 22,349 Moderator on at

    Hi Imran,

    Are you using AX or D365F&O?

    Can the submitter not see the workflow? Does this can only happen to one specific invoice?

    Do you check the workflow history?

    For the approver, does he check the work items assigned to me?

  • imran ul haq Profile Picture
    imran ul haq 4,019 on at

    HI Mattguo,

    thanks for your reply.

    I am using D365F&O.

    User submitted the Invoice in the workflow, this happens only for one invoice. Since the workflow button not available i cannot see the workflow history.

    Thanks

    Imran Ul Haq

  • MATTGUO Profile Picture
    MATTGUO 22,349 Moderator on at

    Hi Imran,

    Please check if there is button as shown in the screenshot below in the pending vendor invoices list.

    If so, please check the workflow history in the path Common > Inquiries > Workflow > Workflow history for more information.

    If not, please try to invalidate the workflow or delete the invoice and create a new one.

    8371.pastedimage1616401696502v2.png

    And please try to clear the user personalization.

    Moved to Finance forum.

  • imran ul haq Profile Picture
    imran ul haq 4,019 on at

    Hi Mattguo,

    thanks for your reply.

    Yes the button is showing  and in the view history , there are four lines for the invoice, in which 2 are cancelled, 1 pending and one completed. I Recall the one which is showing pending but nothing happened to the invoice , that process button still showing.

    Regards,

    Imran Ul Haq

  • MATTGUO Profile Picture
    MATTGUO 22,349 Moderator on at

    Hi Imran,

    Apologies for my delayed reponse.

    Please check if the batch job of Workflow message processing is running successfully.

    If yes, it is recommended to create a support ticket for more help.

  • imran ul haq Profile Picture
    imran ul haq 4,019 on at

    Hi Mattguo,

    thanks for your reply.

    I deleted the line from table "VendInvoiceInfoTable" with waiting status, which deleted the line from the pending invoices and I regenerate and post invoice. For sure I test this in my test environment and applied in the production.

    Regards,

    Imran Ul Haq

  • Ludwig Reinhard Profile Picture
    Ludwig Reinhard Microsoft Employee on at

    Hello Imran,

    If I understand you correctly then the issue has been resolved in your demo/test environment, right?

    What about your prod environment?

    Is the issue also resolved there?

    Best regards,

    Ludwig

  • dip jani123 Profile Picture
    dip jani123 55 on at

    Hi I face this Error.

    Stopped (error): X++ Exception: Participant token 'PO Requestor' does not resolve to any user. @AccountsPayable:VendInvoiceWFParticipantProviderExpend_LineDimError

    at SysWorkflowParticipantProvider-resolve

    SysWorkflowParticipantProvider-resolveParticipants

    SysWorkflowServ

    workflow button hide when open the particular invoice.

  • dip jani123 Profile Picture
    dip jani123 55 on at

    How could you able to vendor invoice table?

  • Burogster Profile Picture
    Burogster 390 on at

    Hi,

    I'm having the same issue. Cannot delete or post the pending vendor invoice and getting same error message. But I cannot see where the workflow to recall the request and I cannot delete it from VendInvoiceInfotable. Is there any other workaround?

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