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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Dynamics 365 Customer ...
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Dynamics 365 Customer Service Enterprise, License, Service plan details

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Posted on by jd84 5

Hello,

Our 'Dynamics 365 Customer Service Enterprise > License > Service plan details' has the following items turned on by default:

Dynamics 365 Customer Service Insights for CS Enterprise
Dynamics 365 for Customer Service
Flow for Dynamics 365
Microsoft Forms Pro for Customer Service Enterprise
Microsoft Social Engagement – Service Discontinuation
Office for the web
PowerApps for Dynamics 365
Project Online Essentials
SharePoint (Plan 2)

Please could you advise which of these are required to access and use D365, and which are optional (can be turned off) without affecting any wider functionality?

Thank You

  • Suggested answer
    jd84 Profile Picture
    jd84 5 on at
    RE: Dynamics 365 Customer Service Enterprise, License, Service plan details

    If it helps anybody else with the same question in the future, we have been directly in touch with our Microsoft Solution Architect and found the only ones you need for core Dynamics is:

    'Dynamics 365 for Customer Service' and 'Flow for Dynamics 365'

    The rest can be turned off if not required.

    Thanks

  • AJ-22040756-0 Profile Picture
    AJ-22040756-0 on at
    RE: Dynamics 365 Customer Service Enterprise, License, Service plan details

    HI Partner

    It completely depends on what your business/ organization requires functionality of CRM as all of the above modules have different functionality and services within it

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