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Service | Customer Service, Contact Center, Fie...
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Custom/OOB buttons are not showing in Work Order

Posted on by 873

Hello,

I have custom and existing OOB buttons under the Work Order form that are not showing on the FS mobile app.

As per the below screenshot I have signed in with a normal user that has the "Field Service - Resource" security role.

The custom button is called "Convert To Service" as per the above screenshot.

If I log in with a system admin user the buttons are showing on mobile + web and if I sign in with a non-admin user in the Field Service mobile app the buttons are not showing the same as on the web. However, on the web, if I logged in with the same user the buttons are showing.

I attached two different screenshots to show you the difference between the Web/Mobile for the same non-admin user that is signed in.

There's nothing I can do to resolve this issue and I'm really confused about what's happening. Could you please advise what is the solution?

Thank you!

  • Custom/OOB buttons are not showing in Work Order
    Hello!
     
    Did you check if you are using the same form in both the scenarios? 
     
    Check if FSM is in offline mode. If so, does coming back online too does not show the button?
  • Suggested answer
    Abdul Wahab Profile Picture
    Abdul Wahab 12,070 Super User 2024 Season 1 on at

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