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We have the basic 3CX integration and it creates call records for internal calls as well as external calls.
How would I go about setting up a workflow to check if the Phone Call has a Phone Number that is less than 5 characters long? I tried 'is less than' '9999' but it didn't seem to like that...
Thanks!
Hi Michelle,
One option you can explore is to create the phone number field as a Text Field.
Once the record is created you can check the string length of the phone number field - see msdn.microsoft.com/.../system.string.length(v=vs.110).aspx
for example
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string phoneNumber = entity["your_phone_field"].ToString();
if(phoneNumber.Length < 5)
{
throw new InvalidPluginExecutionException("Phone number is lass than 5 characters long. Please enter a correct one");
}
Hope this helps,
Radu
Thanks Radu, I think it's the logic I am having trouble with. How can I check the number of chars in the field in the workflow builder rather than whether the number is less than some value?
Hi MichelleM,
You can do this via a Plug-in triggered / custom workflow activity triggered on the create & update of the phone call field.
Within the plug-in you add the logic to check the formatting of the phone number and then follow you business processes (throw an exception, format the record properly, etc.)
Hope this helps,
Radu
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