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Customer experience | Sales, Customer Insights,...
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Real-time Marketing custom event triggers

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If I create a custom Real-time Event Trigger to track online purchases, is there a way to reference this data in a dynamic segment? My research shows that you need a Customer Insights licence in order to build segments off that data. Is that correct?

Essentially, I have a customer journey that runs on a Subscription List and I need to find a way to remove the Contacts who have already purchased products online.  In other words, I don't want to send an email to those Contacts convincing them to buy my product if they have already bought it.

Thanks.

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  • Suggested answer
    Nya Profile Picture
    29,060 on at
    RE: Real-time Marketing custom event triggers

    Hi,

    Creating segment does not need the license of Customer Insights.

    You can try to create a dynamic segment with the following template - Participated in a journey.

    pastedimage1631178168714v1.png

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