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Maintain any setoff hierarchy profiles and try again

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Hi,
We implemented INDIA entity. The tax engine and all the setup was done and tested. However we are getting the below error message when trying to post a Vendor invoice.
Unable to find active setoff hierarchy profile, please check whether you maintain any setoff hierarchy profiles and try again
 
Here is our setup.





We are not able to move the GSTIN from left to right


Because of that, Accounts payable are not able to key any invoice for INDIA


Thank you !
  • Maintain any setoff hierarchy profiles and try again
    Hi Saurabh,
     
    This exactly what I did and it worked. 
     
    Thank you !
  • Verified answer
    saurabh bharti Profile Picture
    saurabh bharti 15,029 Super User 2025 Season 1 on at
    Maintain any setoff hierarchy profiles and try again
    Hi,
     
    You have to click new and click save then you will be able to move GSTIN 
  • Hana Xue Profile Picture
    Hana Xue Microsoft Employee on at
    Maintain any setoff hierarchy profiles and try again
    Hi,
    Is your problem resolved? If the answer was helpful, please mark this as verified, thank you.
    Best Regards,
    Hana
  • Suggested answer
    Hana Xue Profile Picture
    Hana Xue Microsoft Employee on at
    Maintain any setoff hierarchy profiles and try again
    Hi,
    1. According to the prompt message, have you not activated the setoff hierarchy profile? Also, in my test environment, on the Set Sales Tax Hierarchy and setoff Rules page, I can select node, you can review this documentation and make sure no steps are missed.
    Set up a sales tax hierarchy and the setoff rules - Finance | Dynamics 365 | Microsoft Learn
    2.You also review this document and check whether the prerequisites for setting up a sales tax hierarchy are met.
    (IND) Set up and use a sales tax hierarchy | Microsoft Learn
    3. If there is no problem with the above, you can try the method mentioned in the screenshot and check whether it works.
    SupportArticles-docs/support/dynamics-365/finance/tax/troubleshoot-tax-engine-gte-issues.md at main · MicrosoftDocs/SupportArticles-docs · GitHub

    Best Regards,
    Hana

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