Cannot uninstall solutions due to dependencies

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Posted on by Joao_Pacheco

Hi All,

I installed a solution and now when trying to uninstall I got stuck.

I am trying to uninstall one of the solutions ITSM160, but I get the following error:

"Message: This solution cannot be uninstalled because the 'Attribute' with id '16a00e37-828b-41b2-8995-0b99889aab14(apitil_cloudtenantid)' is required by the 'ITSM040Entities' solution. Uninstall the ITSM040Entities solution and try again."

Then when I try to uninstall ITSM040Entities I cannot because there are loads of dependencies (some of them from ITSM160).

I tried to edit the attribute, but I'm not allowed. I guess because they are managed solutions.

Any of you magicians can please help me?

KR,

Joao

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Gilmeyer on at

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Hi Joao,

Please raise a ticket with Microsoft for further troubleshooting.

To submit your support request, check out our new Dynamics 365 Help + Support Portal. The portal is easy to use and provides a support experience tailored to the needs of Dynamics customers. Dynamics 365 administrators can access the portal at https://admin.powerplatform.microsoft.com.

Regards

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