Emailed PDF invoice leaving large blank box on first page

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Posted on by dsknoebl

Has anyone ever seen an issue when emailing invoices out of GP SOP where the first part of the invoice looks like it had a piece of paper over it when it was being rendered to a pdf? Then that top part of the form prints on page 2. This doesn't happen when they manually render it to a pdf from word, only on the emailed document. An example of this is attached. A.J.-Manufacturing_2C00_-Inc._5F00_INV187510.pdf

Any ideas would be welcome.

Thanks!

Debbie K.

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Microsoft Dynamics GP

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Isaac Olson on at

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Hi Debbie,

I have seen similar issues to this when the rectangle shading box on the header of the template is stretched too far or duplicated. You could try removing all shading or shapes from the header on the document and try again. In some cases there is almost like a blank text box or shape that in Word, is behind all the text, but for some reason in the conversion of the PDF in the email, it pulls up front and blocks the text. That is where I would start with troubleshooting this one.

I hope this helps!

Isaac Olson

Microsoft Support

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