web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Customer Service forum / Interactive Service Hu...
Customer Service forum

Interactive Service Hub problem lookup queue

(0) ShareShare
ReportReport
Posted on by Community Member

Hello,

When creating an email activity (email) the lookup shows us only users, its not possible to select either users or queues. Only users are available.

Within standard GUI the lookup points to Users AND Queues.

Anyone has an idea what went wrong ?

Here the lookup from the "To" field on ISH GUI:

LookupISH_5F00_GUI.JPG

Here the lookup from the "To" field on standard GUI:

LookupStandardGUI.JPG

Thanks and best regards,

Ralph

Categories:
Queues and Routing
Email
Activities
I have the same question (0)
  • Verified answer
    Arun Vinoth Profile Picture
    Arun Vinoth 11,615 Moderator on at

    Verify Queue Entity is enabled for mobile under entity settings.

    Also add the Queue Entity, views in assets/artifacts for that app in App designer.

    If you use any custom security role to access, verify the entity privileges.

  • Community Member Profile Picture
    Community Member on at

    Hi Arun,

    Thanks a lot !!

    Queue was disabled for mobile, that was the problem.

    But somehow i do not get the point how this could be related with Interactive Service Hub. I wanted to disable queue for mobile to avoid to many entities are displayed within the mobile app...

    Thanks again and best regards,

    Ralph

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

November Spotlight Star - Khushbu Rajvi

Congratulations to a top community star!

Forum Structure Changes Coming on 11/8!

In our never-ending quest to help the Dynamics 365 Community members get answers faster …

Dynamics 365 Community Platform update – Oct 28

Welcome to the next edition of the Community Platform Update. This is a status …

Leaderboard > Customer Service

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans