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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / How is Skill (characte...
Service | Customer Service, Contact Center, Fie...
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How is Skill (characteristics) is associated with case

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Posted on by Codebug 9

I am using customer service admin app where i have created a skill. I am using unified routing to route cases. My plan is to use work classification in Workstream to associate the skill to the case. I can see the skill is being associated with the case in the routing hub.

My question is what is the table where this association is stored so that i can query the table programmitically?

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