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I am using customer service admin app where i have created a skill. I am using unified routing to route cases. My plan is to use work classification in Workstream to associate the skill to the case. I can see the skill is being associated with the case in the routing hub.
My question is what is the table where this association is stored so that i can query the table programmitically?
Skills.png
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André Arnaud de Cal...
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Martin Dráb
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nmaenpaa
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